Waiting Well

Enabling patients to self-manage whilst waiting for planned care

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The Challenge

  • Growing waiting lists and times
  • Pausing of services due to COVID-19
  • Insufficient NHS capacity to manage lists
  • Patient anxiety and frustration
  • Patients deteriorating whilst they're waiting

The Solution

Enable patients to self manage whilst waiting

  • Educate, inform and support people whilst waiting
  • Educate referrers
  • Signpost to alternative, more relevant services
  • Capture data whilst waiting to improve decision making
  • Enable increased self-management and healthier lifestyles


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The role of CONNECTPlus

  • Accessible 24/7 information and guidance
  • FAQs to answer common issues
  • Combined messaging across secondary, primary and community care
  • Health trackers and diaries to capture vital data whilst waiting 
  • Reporting to support improved decision making
  • Signposting to local services and resources

CONNECTPlus Impact

  • Referral quality improved
  • Waiting becomes productive
  • Reduced need for an appointment or calls
  • Improved confidence to self-manage
  • Increased use of other support services
  • More information for assessment
  • Waiting lists shortened

Also see...........

Admission Avoidance
Admission Avoidance

Targeted quality information and remote monitoring to prevent admission

Reducing the Backlog
Reducing the Backlog

Quality information and remote monitoring for accelerated discharge and recovery

Patient Initiated Follow Up
Patient Initiated Follow Up

Giving patients the tools to manage their care and follow up appointments