That single belief is why HCI exists, and it is still what drives every one of us, across the whole team, every day. Give people clear, clinician-approved information, in their own language and on their own time, and they manage their own care with real confidence. Fewer helpline calls. Fewer appointments. Fewer missed warning signs.
“I have been struggling with my rheumatoid arthritis for years and having been pointed to this app by my consultant, I feel I can now see what triggers my flare ups and I’m now reminded when to take my medication. What a fantastic resource.”
CONNECTPlus app review, five stars
“The podiatrist doesn’t have to hand over and explain a leaflet, so that means that they’ve got more time to spend with the patient. The patient can go back to it and look at it again and think, that’s exactly how I’m supposed to do it, and we have been able to reduce the number of follow-ups.”
Angie Abbott, Head of Podiatry and Orthotic Services
HCI was founded in 2015 by Richard Wyatt-Haines, out of a problem every clinician recognises: patients leaving an appointment with more questions than answers, in a format that does not fit their lives or their language. We set out to change that, one condition and one pathway at a time.
That idea became the Health and Care Video Library, now the UK's largest library of patient-centred video, and then CONNECTPlus, both built with NHS clinicians and patients, supporting any condition, any treatment pathway, and any language. A decade on, HCI is still independent and founder-led, and the belief that started it has not changed.
What started inside the NHS has grown into a platform trusted well beyond it. We work with over 30 NHS trusts and ICBs across the country, support more than 80 conditions and treatment pathways, and have projects underway in Ireland and Spain. We have partnered with Legal & General, bringing our approach to patient information to a wider audience, and we are now extending CONNECTPlus into community pharmacy through CONNECTPlus Pharmacy Aftercare, turning a single prescribing or consulting visit into a year of ongoing, informed care.
Every person at HCI, whatever their role, is working towards the same goal: giving patients the information and confidence they need to manage their own care, and giving clinicians the time back to focus on the people who need them most. We believe that is one of the most powerful tools in healthcare, for any condition, in any language, in any health setting. It is why we do what we do.
Book a free demo and we will show you the impact on your waiting list, your conditions and your workforce.
Book a free demo Email info@hci.digital